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New Member
Posts: 2
Registered: ‎01-19-2023

Item didnt arrive

On dec 9 i bought ipad online and it was so delayed i message on beat buy to cancel the order i thought it was already resolve until on dec 28 it says it was delivered i was out of town by the time i came back to check it was not in the package secured area so message again in best buy app then it told me no worries everything will be refunded on the next billing cycle then i noticed it already deducted to my debit i called again and everytime i call they keep on telling me no worries it will be refunded and until now there is no action yet please help me
Posts: 198
Topics: 4
Kudos: 34
Solutions: 19
Registered: ‎11-24-2021

Re: Item didnt arrive

Hi, Maribeloro,


Welcome to the Best Buy Forums!


I would also be frustrated if I thought my order had been canceled and it had not. I would be happy to look into this for you! Can you send a Private Message with the information below so that I can look up your My Best Buy account? You should be able to send a Private Message by clicking the button to the right of my signature below!


  • Name
  • E-mail Address
  • Phone Number
  • Order Number
Josh|Social Media Specialist | Best Buy® Corporate
As of March 20th, our Forums will no longer be available. For future support, you can reach out to us on Social Media or
New Member
Posts: 2
Registered: ‎01-19-2023

Re: Item didnt arrive

I dont see any button for pm