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New Member
Posts: 2
Registered: ‎06-22-2020

Issue with my Store Appliances purchase

I am a Best Buy Elite customer. I purchased Appliances for around $3600 with BestBuy.When I purchased the item. I was told by the person who helped me in the store, He offered me and told that I can match the price if it changes in 30 days. I purchased the items after he promised and offered else I wouldn't have bought it from Best Buy. I bought the items as "Bundle" so I could same money by bundle offer.
 
Now prices are reduced and I contacted Customer Service, They asked me to go and check with Store. I contacted Store, Nobody answered my call. I sent an email to the store and I got a response from someone in the store. Initially He refused to match the price as it passed 15 days return window but I explained him that I was told by the person who helped me in the store and explained everything and he agreed to refund but now they are saying that they can match and refund money only for the item's current price and not for the bundle that I purchased. I supposed to get the price match for Bundle, not as separate items because I bought it as bundle. They asked to talk to the person who helped me on the store. I don't know that person who helped in the store and asked them to find it from useing the Order. They said they can not do it.
 
Please mention this to customers like me clearly when purchase any item from Best Buy. We trust whatever the sales person says and a customer will not know these hidden things. I lost almost 500$ by trusting BestBuy's promise.
 
It is NOT communicated to me when I purchased the items. Why BestBuy is doing these hidden things? If I bought the items now I could have saved more than 500$. I trusted BestBuy and purchased from it but It seems that BestBuy is not keeping the promise. Nobody is helping  me!
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Posts: 4,908
Topics: 147
Kudos: 371
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Registered: ‎08-21-2017

Re: Issue with my Store Appliances purchase

Hello, vijaay006,

 

Thank you for taking the time to visit our community forums. I can certainly understand wanting to make sure you get the best price possible. I'd be happy to see what options we may have to assist you.

 

As previous agents have mentioned, we can process a price adjustment while you are within our Return & Exchange Promise. This is 15 days for major appliances.

 

While it sounds like we have already reviewed this but I would be glad to take another look. I will need some more details to do so. Can you please send me a private message that includes your:

 

Full name

Email address

Phone number

Order number

 

You can send me a private message by clicking the blue button at the bottom of this post. I look forward to your response.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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New Member
Posts: 2
Registered: ‎06-22-2020

Re: Issue with my Store Appliances purchase

My issue is not resolved through private chat too. I will not buy any items from Best Buy anymore.

 

Good Bye Best Buy!