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Posts: 1
Registered: ‎12-22-2019

Issue with bundle codes

Few days ago i did a purchase of a PS4 openbox promotion at Vauxhall Store. All is fine with the Ps. However, it should have come with 2 codes for the virtual version of god of war and horizon, and those werent in the box. I cant go back to the store because i had to travel outside the country and when i call by phone the call never connect after the ai machine answere. I need help with the issue, because in the chat the agents tell me that by phone is the only way.
Thanks.
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Registered: ‎08-21-2017

Re: Issue with bundle codes

Hi there, Serge1984,

 

Thank you for stopping by our community forums. This was a great bundle and I know I'd want to get my hands on these games as well. Since these were included inside the packaging of this PlayStation 4 we will be unable to send you new codes. I would recommend exchanging this console at one of our store locations or contacting Sony support. Please let us know if you have more questions we can help with!

AndrewB|Social Media Specialist | Best Buy® Corporate
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