09-08-2021 02:06 PM
Dear Best buy,
Recently I received a gift which appears to be incorrect. I got the receipt from the giver and attempt to exchange it at a Best Buy. The package is unopened and I only ask it to be exchanged for an item of equal or greater value (paying the difference of course). However, the experience have not been good.
I did not go to the other store. The problem is that I have to make another trip to a further away store and they might not even be willing to do anything about it.
Over the years, I have look for things at Best Buy first instead of buying from Amazon because I wanted to support local. With events like this, it's rather hard to do that. If this is not resolved, in the future, I will just buy stuff from Amazon in the future, since they have a 30 days return policy and I have had less hassle in dealing with returns. When I tell the gift giver of my experience, they may probably do the same. As a result, Best Buy may end up losing 2 customers over a $15-$20 product (I don't know thre value).
09-08-2021 03:27 PM
I went through several agent
We will see if this will work, but so far only the last agent was helpful. Let's see if it can be resolved
09-09-2021 12:40 PM
Thanks for supplying more context to your scenario. While we’ve responded to your other post, we’re glad to hear that this specific situation regarding a received gift and the receipt in on the path toward a resolution.
If you still require our assistance after receiving a response, please do not hesitate to reach out us.
|Wesley|Social Media Specialist | Best Buy® Corporate|
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09-09-2021 01:43 PM
I talked with the Best Buy today and was able to resolve the issue. Here's my input.
What did Best Buy do right?
1. One of the people on Chat try really hard to fix the issue. In my opinion, even if there is a failure, effort counts. If I see you make attempts to help, then the effort is appreciated.
2.The store manager did eventually refund the item. Keep in mind that I have been priotizing getting stuff at Best Buy instead of Amazon because I wanted to support local, and this is despite Amazon having a more generous return policy. If Best Buy do not occassionally bend a bit, then I would have switch to priorizing Amazon.
3. There seens to be a coherent workflow to the customer support.
4. The store manager was professional and polite.
What could Best Buy have done better?
09-12-2021 08:36 PM
After receiving a refund from the mistakenly shipped item from the Bloomingdale branch. I decided to go back and purchase a TV from the store the next day. By refunding, they turn a possible credit card dispute (a lower price item was shipped than what was ordered) to an increase in trust in the store.I will also shopped at the Bloomingdale store from now on, since it appears to have better customer service than the Schaumburg store.
By the way, how can I let the Bloomingdale store of this positive feedback