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Member
Posts: 17
Registered: ‎02-22-2011

Ipad Pro Trade In Promotion

I tried to take advantage of the Ipad Pro trade in promotion as specified in the link below.

 

https://www.bestbuy.com/site/clp-computers-tablets/ipad-trade-in-offer/pcmcat1541193241716.c?ref=857...

 

When I went to trade in my existing Ipad Pro in perfect condition, I was only offered $175.  The trade-in clearly states from $399 when you trade in any working Ipad Pro.  I guess that does not apply to any working Ipad Pro since I was only offered $175.  I think the store just offered me the standard trade-in when instead they should have offered $250 based on this promotion.  Can this be verified?  Thanks.

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Member
Posts: 16
Registered: ‎07-07-2018

Re: Ipad Pro Trade In Promotion

Hi.  

This offer says that the minimum you'll be out of pocket for buying a Latest Model iPad Pro after trading in a working iPad pro is $399.99. In other words, $250 for the trade in is a maximum value, not a guaranteed value, and this is spelled out in the offer terms.  

I hope that clarifies your question.  Hang tight and a moderator will be by soon with an official response.  

 

Danno

 

Although I am employed by Best Buy, I'm unable to give official responses, and my opinions are my own. 

 

 

Posts: 5,506
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Blog Posts: 12
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Registered: ‎01-21-2014

Re: Ipad Pro Trade In Promotion

Good afternoon, BigCTM, and welcome back to the forum,

 

I’m all for getting the best possible price on all my purchases, especially during the holiday season. My gift list was longer than ever this year, and I did everything I could to save money whenever possible. I didn’t think of checking our trade-in offers though, so while it didn’t quite go according to plan, you certainly had an amazing idea! I’d be happy to help however possible.

 

Like Danno651 mentions, this promotion doesn’t specifically guarantee a trade-in value. As mentioned in the terms and conditions listed in the link you provided, condition of the trade-in and its accessories can affect the value received from the service, so the new iPad Pro purchase price may not end up being $399.99. That said, we should provide a reason as to why your trade-in offer wasn’t as high as expected.

 

Was the associate assisting you explain why, or did you speak with a manager regarding this promotion at the time of your visit?

 

I look forward to hearing from you soon,

Alexandra|Social Media Specialist | Best Buy® Corporate
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Member
Posts: 17
Registered: ‎02-22-2011

Re: Ipad Pro Trade In Promotion

The agent basically told me to read the fine print, which I obviously had done.  Based on what this link says I should be able to trade in my Ipad Pro for $250.  Here is what the fine print says.

 

"New iPad Pro available for $649.99 prior to the $250 trade-in-discount. Working iPad trade-in value may be less than $250."

 

In any case, I was fully ready to get the new Ipad Pro for $399 like the offer says but left after finding being offered only $175 for my Ipad Pro.  

Posts: 5,506
Topics: 318
Kudos: 196
Blog Posts: 12
Solutions: 300
Registered: ‎01-21-2014

Re: Ipad Pro Trade In Promotion

Hello again, BigCTM,

 

I apologize for the confusion. While true that our site states you may purchase the iPad Pro from $399, that price is only available if the full trade-in value of $250 can be provided. Since the value depends on the condition of the device you're trading in, this is not a guarantee.

 

With that said, we do have quite a few iPad Pro models on sale right now. You may be able to apply your $175 trade-in gift card towards the purchase of one of those to receive a comparable sale price.

 

Sincerely,

Alexandra|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 1
Registered: ‎10-12-2016

Re: Ipad Pro Trade In Promotion

Is this promotion still going on? I can't seem to find an expiration date on the link provided...