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Registered: ‎10-04-2017
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Invoice Receipt - In store purchase Payment in cash

[ Edited ]

Hello, 

 

I purchased a new MacBook - Pro Retina Display (2015) in 04/11/2016 at Warwick (RI) store

address: 24 Universal Blvd, Warwick, RI 02886, EUA. Today morning it was infected by some kind of ransonware, I contacted apple support and they need the receipt to fix it.

 

I lost the receipt and I paid it in cash at warwick store, do we have a way to get it? Even not possible to find the original receipt, a letter from you guys saying that mac was bought there.

 

It is from extremelly importance, otherwise, I can't use the mac and apple wont help me.

 

Info:

- Serial Number: {removed per forum guidelines}

- Name: Paulo {removed per forum guidelines}

- Email: {removed per forum guidelines}

- Purchase date: April, 11 - 2016

 

 

Posts: 2,846
Topics: 22
Kudos: 293
Solutions: 163
Registered: ‎11-29-2016

Re: Invoice Receipt - In store purchase Payment in cash

Good morning PauloRicardoAlmeida,

 

Welcome to our forums! Having my laptop infected by a virus in the past, I know just how trying an experience it can be to get it removed. I’m sorry to hear your MacBook seems to be infected with a virus, but I’m more than happy to help you get a copy of your receipt so you can get it serviced.

 

As you can see, we’ve removed a lot of the information you’ve posted to protect your privacy. I’d like to continue that trend by discussing this purchase with you via private message. To view my message, you’ll want to click on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you soon,

SeanM|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-04-2017

Re: Invoice Receipt - In store purchase Payment in cash

hi, sorry, I told you the wrong date, actually was April 04 - 2016, Warwick store, paid with cash (Maybe some part was with card, which I sent privately to you)

 

but, Im pretty sure that I paid using only money, if possible, please, look for both methods (only cash, and with card)

 

Thank you.

Posts: 2,846
Topics: 22
Kudos: 293
Solutions: 163
Registered: ‎11-29-2016

Re: Invoice Receipt - In store purchase Payment in cash

Welcome back PauloRicardoAlmeida,

 

Thank you for getting back to me with some additional information. I see you’ve sent me a private message after I was out of the office on Friday, and I’ll be replying to your message shortly. As always, you’ll be able to read the message by signing into your forum account, and clicking on the orange envelope in the upper right-hand corner of your screen.

 

Speak to you in a bit,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎10-04-2017

Re: Invoice Receipt - In store purchase Payment in cash

Thanks Sean! 

Posts: 2,846
Topics: 22
Kudos: 293
Solutions: 163
Registered: ‎11-29-2016

Re: Invoice Receipt - In store purchase Payment in cash

Welcome back, PauloRicardoAlmeida,

 

It's been my pleasure to help!  If you ever need anything else, you know where to find me. Smiley Happy

 

Cheers,

Sean

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!