04-20-2021 02:12 AM
04-20-2021 05:48 AM
04-20-2021 02:38 PM
Good afternoon, Mayradsi,
Welcome to our forums, and thank you for sharing your experience with us. It’s disappointing to hear there seems to be an issue with the phone you purchased with us, and I can certainly understand your frustration with this experience thus far.
I’d like to take a closer look into this purchase to make sure we’re exploring all options available, however, there are a few pieces of additional information I’ll need from you in order to do so. If you could use the blue “Private Message” button in my signature to send me:
As mentioned, be sure to use the blue “Private Message” button in my signature to get this information sent my way, and to keep it out of the public view of our Support Forums. If you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Hope to hear from you soon,