03-15-2019 04:35 AM
03-15-2019 12:40 PM
Welcome to our community, although I wish it were under happier circumstances. Like you, I tend to pay close attention to my accounts, especially when I'm awaiting a refund. I know I would be concerned if funds I was expecting did not appear as promptly as I'd hoped.
While most credit card refunds will fully process within about 3-5 business days, if your purchase was made with an international credit card, I recommend allowing up to a full billing cycle for your funds to appear on your statement.
I hope this helps. Thank you for writing to us.
03-23-2019 03:37 AM
03-23-2019 02:33 PM
Hi there, Egemen,
We know this refund is important to you, so we appreciate you taking the time to explain the situation further. If your debit card is associated with a bank that is outside of the United States, that could impact how long it takes your bank to process the refund on their end.
Since you still aren't seeing the funds returned to your account, I recommend working with your bank to see if there's anything they can do to speed up your refund. If they need more information from us to process the return, please send over your full name, phone number, and email using the "Private Message" option in my signature.