02-18-2022 07:47 PM
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02-18-2022 07:48 PM
02-19-2022 10:19 AM
We appreciate you taking the time to reach out to us on this, and I can of course understand you being concerned by this. I'm not sure what you mean by an installment fee, that was directly caused by you purchasing the phone on sale rather than full price? Can you please explain? It is correct that carriers often charge for the phones they sell with an installment billing plan, where the purchaser buys the phone from the carrier via monthly installments divided over a specific number of months (usually 24 month); this would be regardless of whether the phone was on sale or not.
Most often when a phone is sold as being unlocked, it is unlocked until the purchaser activates it onto a specific carrier's service. Once activated onto that service the phone most often locks itself to that carrier. With that said, the carrier should be able to unlock the phone once specific conditions are met. It sounds like this phone is locked to AT&T, and if you are working to switch to a different carrier I would suggest reaching out to AT&T to request they unlock the phone from their service.
If you want me to look into this purchase, please send me a private message with the following information. Please send me a private message with your name, phone number, email address, and order number. To send me a private message simply click on the message button in my signature.
|Allan|Senior Social Media Specialist | Best Buy® Corporate|
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02-26-2022 01:21 PM