Best Buy Store Purchase

[JamesMclean]

Went to BB in Port Charlotte Florida to buy a Motorola One, as the local AT&T stores did not have them in stock.  It was on sale with immediate activation, $100 off - good deal.  The salesman, for some reason was not able to activate the phone.  He said they have had problems for several days with activations, and suggested trying a different phone (why would this make a difference?).  I picked a Samsung A51 and same issue, he could not activate the phone for some reason. 

He suggested ordering it online, and do a store pickup.  He said I would get email instructions on how to activate the phone at home.  He did not tell me I would not qualify for the immediate activation, found out when I went to check out online. A $50 loss, but I was by this point really frustrated. 

Picked up the phone, and went home to activate it.  NO SIM CARD.  I'm not a geek, so I didn't think about a SIM card. I figured when you buy a phone for self-activation it would have everything you need.

My wife took the phone back to the store next day, and they tried to charge a $45 restocking fee - for selling me a product that could not work.  My wife got the manager, and chewed him out good, but he was a clueless as his cellular sales people as to what went on.

With all the competition, especially with online retailers like Amazon, you would think Best Buy would hire people with a little competence.  This will be my last visit and purchase ever from Best Buy, online retailers have you beat hands down.  Looking forware to Best Buy filing for bankruptcy.

[hockeycanuckjc Community Veteran]

Best Buy would not have the SIM Card to give you individually. If your phone did not have a SIM Card, an ATT store may be able to assist you. That being said, supposedly the item was scanned in at the point of sale and a SIM Card should have been associated with the phone. Have you reached out to ATT for help?

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, JamesMclean,

Welcome to our forums, and thank you for sharing your experience with us.  Whether by phone, online, or in one of our brick and mortar stores, we hope our customers will have a positive experience however they choose to shop with us, so it’s disappointing to hear your visit to our Port Charlotte, FL store did not go as smoothly as we would have hoped.

I’d like to make sure we’re properly documenting your feedback here at our Corporate Headquarters to ensure we’re addressing any coaching or training opportunities that may present themselves, however, I’ll need a few pieces of additional information from you in order to do so.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• The “Customer Service PIN” from the bottom of your receipt

As mentioned, be sure to use the blue “Private Message” button in my signature to send me this information, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Looking forward to hearing from you,

[JamesMclean]

Why are you writing if you are not a Best Buy employee, you are no help.  I bought the phone from Best Buy, not AT&T.  This is a Best Buy problem and AT&T said they can't/won't help me.  Please don't contact me again.

[SeanM-BBY Retired: Social Media Specialist]

Hey, JamesMclean,

Welcome back to our forums!  I assume you’re replying to hockeycanuckjc’s post, and while they may not be employed with us, I believe their intent was to offer some assistance while you were awaiting a response from one of the forum moderators.  We ask that all our users be courteous and respectful with one another, and as long as our users our following our Community Guidelines, communication amongst users is encouraged.

In regards to your initial post, if you have any other questions or concerns after our conversation, please don’t hesitate to let me know.

Have a great weekend,

[hockeycanuckjc Community Veteran]

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@JamesMclean wrote:

Why are you writing if you are not a Best Buy employee, you are no help.  I bought the phone from Best Buy, not AT&T.  This is a Best Buy problem and AT&T said they can't/won't help me.  Please don't contact me again.

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You posted on a public forum. The terms and conditions of these forums protect my speech and participation on these forums the same you agreed to when you signed up.

So anyone can respond to your postings when you post, that is the idea of these forums.