12-23-2021 05:11 PM
I cannot get a team member on the phone who can document and provide any resolution for an incident of racism and harassment at your Bee Cave, TX store. The video I have of this incident will be uploaded shortly to social media and to local news outlets, but I want to discuss with someone at corporate before doing so.
12-26-2021 12:12 PM
Thank you for taking the time to visit our online community. We want all customers to have pleasant experiences with Best Buy, and I understand your recent visit to the Bee Cave, Texas location may not have mirrored the expectations we have in place. Please know, you’ve reached the right place to share your feedback, as our team works from our Corporate Headquarters. I’d love to learn more about what transpired, so I can ensure this matter is formally documented.
You’re welcomed to send a Private Message, as that will be the most secure way to collect your information. To send a Private Message, simply select the darker blue icon, which is located across from my signature. I look forward to hearing from you.
|Sarah|Senior Social Media Specialist | Best Buy® Corporate|
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01-24-2023 04:38 PM
It's understandable that you want to discuss this incident with someone at corporate before uploading the video to social media and local news outlets. I hope that you are able to get in touch with the appropriate person soon and that they take the necessary steps to address the situation.