Add Product

Search Results:

Reply
New Member
Posts: 4
Registered: ‎04-27-2021

Inactive best buy gift card purchased from Bestbuy Store

[ Edited ]

I bought a few best buy gift cards in Bestbuy Seacaucus NJ store last week, and on the same day I found some of cards are not activated.

 

I then went back to the store and store manager scanned all the rest unused card for me, we found there were total 5 cards are inactive. He insisted that he can't do refund in store and I have to call Bestbuy Corporate Department to get refund.

 

I called bestbuy customer service and agent helped me created a case, reference id is {removed per forum guidelines}. I was told I should expect the case to be resolved in 2 - 4 business days and I will get my money back. However, when I called customer service today to follow up I was told I have to go back to the store to resolve the issue.

 

Basically, it is a dead loop. The store manager advised me to call customer support, however, customer support directs me to the store manager.

 

Please suggest what I need to do to get my money back or get my gift card activated?

 

Posts: 4,715
Topics: 50
Kudos: 472
Solutions: 286
Registered: ‎11-29-2016

Re: Inactive best buy gift card purchased from Bestbuy Store

Good afternoon, fan21,

 

Welcome to our forums, and thank you for connecting with us for assistance.  Regardless of the item, we hope our customers will be able to utilize their purchases with us as soon as they leave our stores, so it’s disappointing to hear there seems to be an issue with the gift cards you’ve purchased.

 

While we’re unable to activate gift cards that were purchased from one of our brick and mortar stores here through our Support Forums, our stores should have a process in place to verify whether or not these cards have been properly activated, and if not, should have resources at their disposal to assist with this purchase. 

 

I understand your previous visit didn’t go as smoothly as expected, however, I recommend returning to the store these gift cards were purchased from, so they might address your concerns.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎04-27-2021

Re: Inactive best buy gift card purchased from Bestbuy Store

I have visited the store several times but the store manager insisted I need to contact customer service department.

 

Please let me know what in store resource they can use to refund me the money

Posts: 4,715
Topics: 50
Kudos: 472
Solutions: 286
Registered: ‎11-29-2016

Re: Inactive best buy gift card purchased from Bestbuy Store

Good morning, fan21,

 

I understand this has been a frustrating experience for you thus far, however, please know we’ll be unable to activate gift cards purchased at a brick and mortar store here through our Support Forums. 

 

As mentioned, our stores have a variety of internal resources available to them, in case they’re unsure of how to go about getting your gift cards activated at one of our registers.  The store these cards were purchased from would be your best source of assistance going forward.

 

Regards,

SeanM|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!