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Posts: 1
Registered: ‎11-22-2022

In store purchase refund question

I recently brought a tv in store to get delivered, however I cancelled the order after 24 hrs to buy a different tv. The cancelled order has been stuck on pending refund for over a week. I’m just wondering when I will be able to get my refund. I don’t know if the process is different since I cancelled the order several days before the delivery date and there wasn’t a transaction hold on my credit card.
Posts: 116
Topics: 1
Kudos: 10
Solutions: 4
Registered: ‎11-24-2021

Re: In store purchase refund question

Hello, Seroki1,


Welcome to our online community! 


Thank you for reaching out regarding the refund for your canceled order. Timely refunds and credits are important, so I understand why you would want to check on the status of your refund. I would be happy to look into this with you. To begin, please send a Private Message including your full name, email address, phone number, and order number if you have it. You can use the blue button next to my signature below to send a Private Message.


 I look forward to assisting you.



Lisa|Social Media Specialist | Best Buy® Corporate
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