08-07-2019 11:41 PM
08-08-2019 12:27 PM
08-08-2019 01:50 PM
08-09-2019 11:57 AM
The moderators will most likely reach your post in their queue within a few days. When it comes to making exceptions to the posted Returns Promise (i.e. outside the policy or accepting a damaged item back), it is generally left up to the store making the return.
To echo nckhammond's comments, items that are damaged are specifically called out as ineligible for return. Like most retailers, we have to have this exclusion as electronics devices are mobile and accidental drops/spills are commonplace. In an effort to gather a little more information before the moderator arrives, I have a few questions that may help. How much time passed between when you made the purchase and when you returned to the store with the damaged item? What was the condition of the Apple packaging at the time of purchase?
08-11-2019 05:22 PM
Welcome to Best Buy’s Community Forums! Thank you for reaching out to us regarding your Apple iPad product. We’d certainly like to see if there are any options that might be available to you
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