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Posts: 5
Registered: ‎05-02-2020
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In-store pick up order given to someone else

I placed an order for in store pickup and a few days before I went to go get it, I got an email saying it had been picked up!  I did not pick it up.

 

I called the store and they basically accused me of lying and told me to call the 1-888 best buy number.

 

I called the 1-888 best buy number and they told me to file a police report!!!!

 

This is unacceptable.  I'm not going to waste a cop's time with this nonsense.  It's Best Buy's problem.  Your store screwed up and you should be responsible for fixing the screw up.

 

I see several recent threads about this same problem:

https://forums.bestbuy.com/t5/BestBuy-com/Order-picked-up-by-wrong-person/td-p/1322227

https://forums.bestbuy.com/t5/Best-Buy-Store-Purchase/Order-Released-to-Wrong-Person/m-p/1280486

https://forums.bestbuy.com/t5/BestBuy-com/Someone-else-picked-up-my-Pixel-4-XL-Fraud/m-p/1319590#M89...

 

Clearly there is a flaw in the pickup system.

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New Member
Posts: 5
Registered: ‎05-02-2020

Re: In-store pick up order given to someone else

Hello Best Buy?  Can someone help with this?

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Posts: 538
Topics: 21
Kudos: 112
Solutions: 25
Registered: ‎11-23-2018

Re: In-store pick up order given to someone else

Hello, mpc1000, and welcome to our online community!


Thank you for reaching out to us through the forums. As you can tell, we are a little backed up on inquiries, and I apologize for this delayed response. Regardless, we want to make sure you receive the support you've been searching for with your recent order pickup.

 

Our Curbside Pickup is intended to be a safe and easy way to get just what you need. It's accompanied with strict verification policies and practices to avoid these kind of pickup issues. I hate to hear your order was picked up by someone other than yourself who you also did not designate at the time of checkout. 

 

That being said, while we encourage you to file a police report regarding this incident, I also recommend working with store leadership further on this as well. Have you been able to get in touch a manager at the store this occurred at?

 

Happy to help,

Allison|Social Media Specialist | Best Buy® Corporate
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Highlighted
New Member
Posts: 5
Registered: ‎05-02-2020

Re: In-store pick up order given to someone else

Thanks for getting in touch.  The store management wasn't helpful.  They just told me to call the 1800 number.  And the guy at the 1800 number told me to file a police report.  I don't accept this solution.  I'm not going to waste a cop's time with this.

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Posts: 538
Topics: 21
Kudos: 112
Solutions: 25
Registered: ‎11-23-2018

Re: In-store pick up order given to someone else

I understand.

 

If you'd like to send me a private message including your full name, email, and phone number, I'd be happy to begin a formal documentation of this in our corporate system. 

 

You can find the blue option to message me to the right of my name, below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!