01-08-2021 11:49 AM - last edited on 01-11-2021 12:12 PM by Bill-BBY
01-13-2021 04:36 PM
Thanks for reaching out to us about this experience. First, I am so sorry to hear that you lost your phone, I can imagine that was a stressful situation, made further frustrating by the support you received in one of our stores.
We want all of our associates and managers to provide effective, efficient service, and I apologize if that was not the case with your situation. I'd be happy to record this experience at the corporate campus, as well as take a look into this and see if there's anything I can do to help.
Please send us a private message with your full name, email, and phone number and I can get started.
01-13-2021 05:27 PM - edited 01-14-2021 09:24 AM
Thanks, Ashley. I am happy to see what I can do to get you a resolution here. Have you tried calling Best Buy Mobile at 1-877-702-2211 (open 6 a.m. to midnight, CT) regarding this? They may be the best team to help!