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Posts: 1
Registered: ‎06-12-2018

In Store return issue.

Yesterday (6/11/18) I went to my local store around 8:30p.m. The geek squad member that assisted me at the customer service desk was quick and helpful. I was attempting to return an IMac I had purchased on 4/28/18. Going in, I didn't know the exact date of my purchase. The team member that assisted me informed me that I was an Elite plus member and assured me that I had 45 days to return my item. Unfortunately, he could not locate my receipt within the stores system so he asked me to retrieve it and return. I went home and immediately called the hotline (18882378289). The last I spoke too was again very friendly and helpful. She was able to locate my receipt and promptly emailed me a copy. She again assured me that all I had to do was bring it to the store for me refund to be processed. I returned to the store at 9a.m. this morning right as they opened. I delt with another friendly representative who was also present the night before. She attempted to process my return with the receipt I provided. She then informed me that I was only an Elite member, not an Elite plus member and because of that she denied me the return. Normally, I would have been fine with this. In this case, I was assured twice that I would be able to return my item. That is not right and I would like some sort of solution. Even if that is simply store credit. I enjoy shopping at best buy and would like to have this resolved.
Posts: 4,660
Topics: 31
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Solutions: 256
Registered: ‎12-23-2016

Re: In Store return issue.

Hello Aarondowis,


Thanks for joining us at the Best Buy Community forums.


As you know, under our Return & Exchange Promise Elite My best Buy members have 30 days to make a return on most products, while Elite Plus members have 45 days. I’d be happy to check into this for you to see if I can determine the reason for the discrepancy in the information you were given. If you could please send me a private message, by using the link in my signature below this post, with the phone number associated with your My Best Buy account, I’ll take a look for you. Please also let me know if the store you visited for the return was the same as the one where you made the purchase.


Please also let me know what’s going on with the computer that is making you want to return it. In the event that we can’t process a return on it, if you’re having issues with the computer we may be able to help you out with those issues instead.



Kyle R|Social Media Specialist | Best Buy® Corporate
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