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Posts: 2
Registered: ‎08-30-2021

In-Store Purchases not Appearing on Account

I read somewhere on this forum that multiple accounts have been merged or something along those lines. I used to have 2 accounts and it seemed if I made online orders they would appear in my "primary account" email and the in-store purchases would show up in my "secondary account" email (I did not prefer it that way, it just seemed to occur like so). The issue I'm now facing is whenever I make in-store purchases the orders do not appear on my primary account or in any of my emails. I'm not sure if the issue lies somewhere when I input my phone number the receipts were sent to the "secondary account" that has now been deleted because when I log into it that account has been deleted entirely.  I just want to be able to view my receipts for purchases I've made in-store in my email and for the orders to reflect on my account. Any help would be greatly appreciated!

Posts: 245
Topics: 13
Kudos: 39
Solutions: 20
Registered: ‎11-08-2021

Re: In-Store Purchases not Appearing on Account

Hey, meggnogs.


Thank you for being a valuable member of the Community Forums! I understand how important it is to be able to find all of your purchases in one place. I would be happy to take a closer look at your My Best Buy account. 


To get started, please click on the blue button next to my name to send me a private message. In that message, please include your name, phone number, and email. Thanks!




April|Social Media Specialist | Best Buy® Corporate
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