03-31-2020 07:37 PM
I made a purchase on 3/24/2020 at store #1081, and then returned the same item to the same location on 3/28/2020. I paid with my bank debit card, and had the refund issused back on the same bank debit card.
I have called the store, they said wait 72 hours---which I find odd, especially since this is an ACH instant debit, however it's not an ACH instant credit back into my account.
I was told to call the 800#, I did and left my number for a call back----no call back. Now I'm being told that your order support dept. closes at 6 p.m. CST-----It would be nice if you posted this information on-line.
I have called my bank and they show no pending transaction for a return of funds from Best Buy, but they do show the purchase made on 3/24/2020.
The person I spoke with at the #1081 lcoation asked me for the Customer Service PIN on the bottom of the return receipt---he said he couldn't find it in the Best Buy system.
How do I get my money back especially since I have the return receipt?
03-31-2020 09:26 PM
04-14-2020 02:41 PM
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04-14-2020 03:42 PM
This is odd, and as my bank representative told me a practice that unethical business perform to enhance their finanical standing with stock holders. Best Buy has been the only corporate company that I have had this issue with. In the past year I have made three returns at three different companies and have not experienced this type of unethical customer service---they are: Home Depot, HEB, and Napa Auto Parts. I was immediated notified that a pending return of funds was posting to my account as soon as I made the return----their systems don't seem to hold onto the funds. My bank has no reason to hold onto the returning of funds into my account. Just another prime example of a business with unethical practices---and another reason why I'm going to be taking my business elsewhere.