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Posts: 1
Registered: ‎12-23-2019

In Store Purchase Disappointment...

We are in the market for a Samsung 75" Q70, we checked the internet for availablity...they had one new in stock on sale for $1,999.99!  I called the store (so I thought, the local number rolls to a call center), they verified they had one new unopened box in stock!  So, we hook up the trailor, and go to the store.  When the salesman approched us, we asked him to verify that they had one in stock.  He pulled out his hand-held (to see the same information that we do), and told us they do indeed have one in stock.  We made the purchase and had to wait, due to the size of the TV, it would be in the back room.  Then...they can't find it!  The salesman, the stock guy, and then the security guy and the manager all start looking for this TV that is suposed to be there...they can't find it!  After 1 hour of wasted time, we ended up getting a refund.  No apologies for our inconvenience, no "we'll contact you as soon as one gets here (for the same sale price).  What a disappointment!

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Registered: ‎08-21-2017

Re: In Store Purchase Disappointment...

Good afternoon, CBT,

 

Thank you for taking the time to visit us here on our community forums. That's a great deal on a TV so I can certainly understand your disappointment to discover that it was not currently in stock. While we do our best to provide accurate inventory information on our website it's possible that this can change during the busy Holiday season. You mentioned that you spoke to several different people during your visit, did you ask about the possibility of delivery or store pickup? We can usually place an order for these types of fulfillment even if an item is not in stock at the time. Please let me know if we can do anything to assist you at this time! 

AndrewB|Social Media Specialist | Best Buy® Corporate
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