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Posts: 4
Registered: ‎03-02-2013

In-Store Pickup Exchange



Just bought a in-store pickup for the Alita: Battle Angel steelbook, and when I opened up the packaging at home the steelbook does not close. The top part is snug but the bottom corner does not seal. What options do I have for an exchange on this? I have not used any of the digital codes but $30 for a steelbook that doesn't seal is steep.


I do have a second one reserved at a different store, would I be able to exchange for that one if it's not in terrible shape and get a refund on the other? Wasn't expecting to keep two but I'm kinda glad I reserved two.


Thanks for the help.

Posts: 351
Topics: 8
Kudos: 62
Solutions: 18
Registered: ‎11-23-2018

Re: In-Store Pickup Exchange

Hey, jdwade,


Thanks for taking the time to connect with our team here on the Best Buy Forums. Steelbooks are awesome collectibles, so I can certainly understand you seeking some support with yours having issues closing. I would be more than happy to look into your order and see what options could be available.


To get started, please click the blue button in my signature below to send a private message. Please be sure to include your full name, email, phone number, and order number/Customer Service Pin from your receipt.




Quinton|Social Media Specialist | Best Buy® Corporate
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