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Posts: 1
Registered: ‎10-19-2021

In Store Gift Card Purchased showing as Invalid


Today I purchased 3 x  $500 Gift Cards in Store and all 3 show as Successfully Activated on the Receipt. Upon checking the balance at home, one of the Gift Cards is showing as Invalid. I tried calling the Gift Card Inquiry Phone number and it said that the gift card was Closed. 

I also tried calling Customer Service with little to no help. Please help. 


I have the Activation Receipt if needed to be provided with the gift card. 


Posts: 413
Topics: 15
Kudos: 58
Solutions: 17
Registered: ‎02-08-2019

Re: In Store Gift Card Purchased showing as Invalid

Hello there!

Thanks for registering to be a part of our Community Forums.  With the holidays approaching, the best way to personalize a gift to someone is to let them purchase what their heart desires themselves with a gift card!  So, hearing that you’re experiencing as issue with your recent purchase would understandably cause concern.  We’d be happy to look into this for you. Would you share your name, phone and email address with us?  Simply use the blue ‘Private Message’ button near my signature to send that information securely.

We look forward to assisting you.


Wesley|Social Media Specialist | Best Buy® Corporate
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