06-26-2019 03:12 PM
06-27-2019 04:11 PM - edited 06-27-2019 04:13 PM
Welcome to our community. My iPhone is ancient, but I still would not want anyone to go anywhere near it with box cutter. Like you, I have the expectation that my property will be treated with respect by a knowledgeable technician. I regret you had to contend with such a situation at our Mt Juliet location.
I was happy to hear that the installation of your shield was completed successfully and also that you took the time to speak to a manager regarding your experience. It would not be customary for a manager to coach a team member in front of our customers, so that is the likely reason you did not witness such occur.
Please know I am grateful you took the time to write to us of your experience and to share your feedback, both with the store manager and here on our forums. Certainly Best Buy cannot improve in meaningful ways without the input of our valued customers.