Best Buy Store Purchase

[ddaniels16]

I recently just bought some items from Best Buy and picked them up from store #1064, 401 S MT JULIET RD
MOUNT JULIET, TN 37122. One of the items i purchased was a ZAGG INVISIBLE SHIELD GLASS SCREEN PROTECTOR and when i got home to place it on my Nintendo Switch screen it was already cracked. So the next day (which is today) i came back to the store to get it replaced and placed on to my screen. Andrew had placed the screen protector on the screen and noticed a piece of lint under it so he began to take the screen protector off with a BOX CUTTER ! Luckily, another associate noticed it and stopped him right then and there ! I honestly forgot that associates name but he then proceeded to take it off but noticed Andrew had scratched up the screen protector so we had to get another one off the shelf. Luckily it was one more left ! so the associate placed it on the proper way and apologized for Andrew. i then asked for a manager and told him about everything and i didn’t even see him talk to Andrew or anything before i left. the managers name was Tyler. I am very upset about this, i hadn’t had my Nintendo Switch for 24 hours and an employee is being inconsiderate and careless towards my items. I really don’t appreciate that and i hope you all get this taken care of. I don’t want him doing anyone else’s items like that. *also Andrew only used the black screen wipe to clean my screen before putting it on there instead of using the items that came with the screen protector to clean it properly and he also sprayed my screen with some spray instead of using the wipe in the package*

[John-BBY Social Media Specialist]

ddaniels16,

Welcome to our community. My iPhone is ancient, but I still would not want anyone to go anywhere near it with box cutter. Like you, I have the expectation that my property will be treated with respect by a knowledgeable technician. I regret you had to contend with such a situation at our Mt Juliet location.

I was happy to hear that the installation of your shield was completed successfully and also that you took the time to speak to a manager regarding your experience. It would not be customary for a manager to coach a team member in front of our customers, so that is the likely reason you did not witness such occur. 

Please know I am grateful you took the time to write to us of your experience and to share your feedback, both with the store manager and here on our forums. Certainly Best Buy cannot improve in meaningful ways without the input of our valued customers.