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New Member
Posts: 4
Registered: ‎09-20-2021

Ignored one day, and not allowed to talk to GS another

Which one of your locations about a week ago. I was looking at the laptops, tried to look at the open box in a cabinet, and there were four employees talking to one customer. After waiting about 20 minutes I left.

I was looking at the open box deals online today, narrowed it down to two and tried calling to see if I could ask Geek Squad which one they have less of an issue with. After a couple of Champs with the national number to get to the store on the phone, store representative would not let me talk to Geek Squad or give me a number to Geek Squad. Is this normal? I just needed maybe two minutes of their time.

So in summation I'm ignored one day and not allowed to talk to anybody the second day. In a way it samples like this or why people buy from online retailers.
Posts: 10,775
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Registered: ‎11-10-2008

Re: Ignored one day, and not allowed to talk to GS another

If price is an issue on purchasing a laptop you can try signing up for the Best Buy private store card which has great financing options from time to time. That way you can get a new one and pay over time.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 1,794
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Registered: ‎11-23-2018

Re: Ignored one day, and not allowed to talk to GS another

Hello, Hynrgy!

 

Thanks for joining our online community and posting for support. I hate to hear that you didn't receive the kind of service we strive to provide during your store visit. We expect you to receive the best support possible both in-store, over the phone, and online. I'd like the chance to follow up now and provide any assistance I can.

 

Are you still in need of help with this laptop situation? Either way, I'm happy to formally document your feedback and experience in our corporate system.


Regards,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 4
Registered: ‎09-20-2021

Re: Ignored one day, and not allowed to talk to GS another

Yes, the original location was on west broad in Henrico VA. I called the one on brook and they said they would transfer me (I specifically asked for geek squad in house), after 45 minutes of on hold.. Was connected to national. I asked does he do any repairs himself he said no they just take calls and set appointments.

The question was between two manufacturers Asus vs Dell... Just wanted to know which they do more repairs on and secondly for an advanced novice user... Would it be difficult to change from windows home s to regular windows home (Google search is conflicting answers).

When I used to do repair work many years ago.. Those two kinds of questions would take less than 1-2 minutes to answer.

But being ignored, couldn't talk to real person in repair and sent to wait for wrong place.. Makes me wonder if I do get one and have issue, how much red tape will I have then?
Posts: 1,794
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Registered: ‎11-23-2018

Re: Ignored one day, and not allowed to talk to GS another

Thanks for explaining that, Hynrgy.

 

I definitely understand your concern in this case and wanting your questions answered in a timely manner. I'd like to formally document you experience as I had mentioned earlier. I'm also happy to assist with any questions you may still have moving forward.

 

To start, please send me a private message including your full name, email, and phone number. You can find the blue option to message me to the right of my name below.

 

All the best,

Allison|Social Media Specialist | Best Buy® Corporate
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Trusted Contributor
Posts: 2,683
Registered: ‎02-07-2011

Re: Ignored one day, and not allowed to talk to GS another

Asus, Dell, HP, Apple are all made by Quanta and labeled as whatever brand

Lenovo, Acer are made by a company called Compal

It really doesn't matter what brand you buy...
New Member
Posts: 4
Registered: ‎09-20-2021

Re: Ignored one day, and not allowed to talk to GS another

Hi Allison... Just wondering when someone would be contacting me like you said they would?
Posts: 1,794
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Registered: ‎11-23-2018

Re: Ignored one day, and not allowed to talk to GS another

Thanks for following up!

 

I've sent you another message in response to your concerns through private message. Please revisit that conversation we were having in your inbox for further assistance.


Regards,

Allison|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!