06-06-2021 05:41 PM
06-07-2021 11:23 AM
Hello, Kemon08, and welcome to our online community!
Thank you for posting on our forum for support. Purchasing a TV is a big deal, and I hate to hear about the damage you noticed to your TV after opening it. It's great to hear you've been a loyal Best Buy customer when it comes to past purchases, and we'd expect you to receive the best support in-store and over the phone with this situation. I'd like the chance to look into this and see what I can to do help now.
To start, please send me a private message including your full name, email, phone number, and customer service PIN on the bottom of your receipt. You can find the blue option to message me to the right of my name below.
All the best,