06-06-2021 05:41 PM
06-07-2021 11:23 AM
Hello, Kemon08, and welcome to our online community!
Thank you for posting on our forum for support. Purchasing a TV is a big deal, and I hate to hear about the damage you noticed to your TV after opening it. It's great to hear you've been a loyal Best Buy customer when it comes to past purchases, and we'd expect you to receive the best support in-store and over the phone with this situation. I'd like the chance to look into this and see what I can to do help now.
To start, please send me a private message including your full name, email, phone number, and customer service PIN on the bottom of your receipt. You can find the blue option to message me to the right of my name below.
All the best,
04-09-2022 01:07 PM
04-09-2022 01:12 PM
04-09-2022 01:15 PM
Oh no! So you really had to take a loss on all that money! That's horrible. That has me viewing them differently as well. And I was gonna buy a laptop for my mom as well. Guess I'll have to look elsewhere. Thank you.
04-09-2022 03:26 PM
Thank you for taking the time to share this with us and bring it to our attention. Purchasing a TV should be an awesome experience, so I'm sorry to hear it's been quite the opposite. I know I'd be annoyed too. I would love to look into this with you and see what can be done. To get started, could you please reach out to me directly via Private Message and verify your full name, phone number and email address? From there, I can dive in and check it all out.
I look forward to hearing back from you!