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Regular Member
Posts: 28
Registered: ‎03-09-2009

I was lied to about cel phone trade in's

I asked the sale associate how much we would get for our old cell phones.. I was told $700.00 for each phone.. So we took the plunge.. A couple of days later I went to a Verizon store down the block from Best Buy to trade in the phones. There I was told I would only get $350.00 for each cel phone.. Do you have any idea how I felt being lied to.. I’m a long time Best Buy customer.. I’ve had some problems in the past with Best Buy but remained a loyal customer.. not anymore.. Do you have any idea how inconvenient this is not to mention my time and money spent on accessories that cant be returned? Then I made the mistake of calling and waiting 20 minutes on hold to speak to a Best Buy representative only to get someone who I can understand and they cant understand me.. Once I get my cell phones changed back to the ones we had, I will be parting company with Best Buy.. I cant see how they can ever make this right with me.

Social Media Specialist
Posts: 172
Registered: ‎10-12-2021

Re: I was lied to about cel phone trade in's

Hello, Brooklyn,


I hope you are well today. Thank you for taking the time to reach out to us here on or Forums. Trade-ins are a great way to reduce your phone bills I recently traded in my phone and got a great deal so I can understand how you feel. I would like to see if I can assist you in any way and answer any questions you might have. To start, could you send me a private message with your full name, phone number, and email. To send me a private message simply click the blue button to the right of my signature. 



J.Ezra|Social Media Specialist | Best Buy® Corporate
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