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Posts: 1
Registered: ‎11-16-2020

I want to file a formal complaint

I have been reaching out to besybuy for a few months about an open box laptop I purchased in store. The laptop didn't work properly and is practically useless. I returned it to the store on the 15 day. I was told I was an elite member. Go to return it and I'm told I am not elite. Which means now I'm stuck with a lemon. I called the store and no help. I called bby cs. Omg their customer service has been awful since covid. i went over all my purchases and showed how many purchases I made should have made me elite. The guy was unhelpful rude and wouldn't transfer me to a supervisor.  Finally I reach a differ rep who says I have 2 accounts one showing elite and the other no elite. Well he put in a order a while ago and no one has reached out. Because of this I am stuck with a computer that is defective and now more time has lapses. I'm not getting anywhere with the see reps. I finally spoke to a supervisor about a different problem huh....and they attempted to help but the phone hung up. This is ridiculous and its not right. This is just one of my many issues lately with best buy. My anxiety gets so bad that I literally get off the phone crying. This is not right and I am a fateful customer. How to a reach a person who can resolve all my issues. I don't want a standard representative. 

Posts: 11,663
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Registered: ‎11-10-2008

Re: I want to file a formal complaint

What was the issue the laptop was having anyway?


As a community maybe we can help you troubleshoot it and get it properly working 

Former Best Buy Super User Community Veteran since 2008. Please note due to the forum closings, I will no longer be answering posts on these forums. Please visit for support or dial 1-888-BEST-BUY for further assistance.
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Registered: ‎08-21-2017

Re: I want to file a formal complaint

Good afternoon, Shgadson01,


Welcome to our community forums. I appreciate you taking the time to let us know about your recent experience with this laptop. I know a computer is a big purchase and can imagine your frustration to discover this wasn't working. I would be glad to help get your feedback to the right place and see what options may be available to help.


How long ago did you purchase this laptop? Do you remember when you tried to return it? Based on your message it sounds like you may have multiple My Best Buy accounts, have you been able to get assistance merging these? You also mentioned you were having several other issues, can you provide some more details about what is going on?


I would also like to document your feedback here at our Corporate Campus and will need a bit more information to do so. Can you please send me a private message that includes your:


Full name

Email address

Phone number


You can send me a private message by clicking on the blue button at the bottom of this post. I'll keep an eye out for your message.



AndrewB|Social Media Specialist | Best Buy® Corporate
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