Best Buy Store Purchase

[Thind]

I ordered a K70 gaming keyboard when it was on sale for $109.99 For curbside pickup. When I went to the Best Buy near me, I entered my car details and clicked I am here and the person who came up to my car said that I was at the wrong one. Turns out I ordered the curbside to a Best Buy with the same name in my state that’s an hour away. Now my item says it has been picked up but I haven’t received my item.

[Tasha-BBY Retired: Social Media Specialist]

Hello, Thind, 

Welcome to the forum, and thank you for reaching out regarding your Curbside Pickup order. I apologize for the delay in our response as we have been experiencing a higher than normal volume. I know how convenient Curbside Pickup has been for many of our customers, so I'm sorry to hear it went so awry for you from placing it for pickup at the wrong store, and then having it marked as picked up. I would be happy to take a closer look at things, so please keep an eye on your inbox in the top right corner of the page for my private message coming your way. 

Sincerely,