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Posts: 1
Registered: ‎02-17-2022

I need help with tracking my receipt or invoice of iphone

[ Edited ]



I need my purchase receipt/invoice for my Iphone XS 64gb. I bought it at bestbuy in Florida(on the road between Tampa and Orlando) between the days 03/20/2019 and 04/05/2019. Could you verify and send me the purchase receipt that is in my name by e-mail? The reason is my iphone is having problems and apple is asking for the purchase receipt to prove that this iphone is really mine. I need somebody to help me look up the purchase by serial number or my e-mail. It was paid in cash. Can you check the purchase by e-mail used to buy? or phone serial number? iPhone Xs - Model number: MT942LL/A - Serial Number: {removed per forum guidelines}. I live in Brazil and I can't go to the store. I really need your help.


Best Regards,


Fabio {removed per forum guidelines}

Posts: 138
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Registered: ‎11-08-2021

Re: I need help with tracking my receipt or invoice of iphone

Hello, Fabio, and welcome to our online community!


Thank you for posting on our forums regarding your experience.  Having an iPhone not working properly is not ideal. I can understand wanting this addressed. I'd like the chance to follow up on this and assist. To ensure we investigate all our available options to assist you. I will need to verify some information, could you please send me a private message that includes your:


Full name

Email address

Phone number

Customer Service Pin (located bottom of receipt) or Order Number


I'll keep an eye out for your message.




Rich|Social Media Specialist | Best Buy® Corporate
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