12-15-2019 03:33 PM
I Went to the store at 529 5th Ave
New York, NY 10017 on 12/12 at 12PM to exchange a broken Nintendo Switch Pro Controler on my lunch break. The superviser insisted that I couldn't do it, and tried to trick/scam me into taking a refund of $5.99 for Geek Squad. I refused and called custermer servise on my phone. Custermer servise rep on phone told me I had a valid Geek Squad , and exchanging it was no problem, And to have the superviser call them. I had to ask the instore superviser 3 times to call before she did. She called , put the phone on speaker , it was nothing but hold music for 15 minutes. After 1PM She finaly exchanged my controler , after I was late for work. And then Lied to me some more. This is the wost experience I've ever had in any store And the worst Lunch hour of my life.
12-22-2019 05:34 PM - edited 12-23-2019 08:31 AM
Thank you for registering with the forum to share your experience at our New York, NY store with us. Our Geek Squad Protection (GSP) is intended to make servicing a device simple, so the difficulties you've reported aren't at all what we hope for our customers to experience. Generally speaking, GSPs for gaming controllers aren't repaired, but simply replaced in store. While I understand this was already taken care of, I would be delighted to further review this with you to ensure it is appropriately documented. Please keep an eye on your inbox in the top right corner of the page for my private message.