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Posts: 1
Registered: ‎12-03-2022
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I just brought a new TV, I unboxed it and it was broken

Am furious, disappointed, angry on how busy busy handles returns. I been a loyal bestbuy customer for years now, I just brought a brand new LG tv, i got home and unboxed it, it was cracked. they won’t return or exchange the tv, the employees were blaming me for causing that physical damage. I literally just unboxed it and it was BROKEN. Am been on the phone for hours, No help or solutions. It’s so frustrating as their customers to go through all this, with this economy, spending hundreds of dollars on a tv to received it broken and BESTBUY won’t do a nothing about It.
Posts: 124
Topics: 1
Kudos: 11
Solutions: 10
Registered: ‎11-08-2021

Re: I just brought a new TV, I unboxed it and it was broken

Hey there, Leslie16.


Thanks for reaching out to us here on the Best Buy Forums. When I buy a new TV, I expect it to be in perfect new condition, so I understand your frustration. Can you please send me a private message with your full name, phone number, email address, and either the order number or the customer service PIN from the bottom of the receipt, so I can look into this for you?


Connor|Social Media Specialist | Best Buy® Corporate
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