Best Buy Store Purchase

[Bienesicht]

I needed a hard drive to fix my daughters laptop. I went to the Bloomington, IN store and I asked one of the guys there ( he was the younger one) what kind of hard drive I needed and he grabbed an M.2 one from the back and told me that was the one I needed for her laptop. I get home and I open up the laptop and discovered that she had a SATA only and no M.2 slot at all. Without even opening the box, I returned to Best Buy to exchange it for the correct one for her laptop and they told me to go back and get the correct one. I did and then came back to the front dest and I was immediately approached by the manager with an opened box with a piece of wood with a sticker on it in his hand and told me to get out and I am never allowed to come back or I will be arrested... I tried to tell the manager that I didn't do this and that the package was never even opened, it still was completely sealed when I returned it but refused to listen to me. I believe the young man who gave me that box had switched it before giving me the box and now I'm out a lot of money and I was publicly humiliated! I called the police and an officer came out but there was nothing he could do and suggested I contact  the corporate office with this. I tried calling and the 2 people tjat took my call both ended up either getting disconnected or they hung up on me so I'm reaching out on the forums. Please, someone help me?

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, Bienesicht,

Welcome to our forums, and thank you for sharing your experience with us.  I’d like to partner with the leadership team at our Bloomington, IN location to make sure we’re exploring all options available, however, I’d like to gather a few pieces of additional information from you before doing so.  Most of the information I’ll need from you to begin my research is private, so I’ll ask that you use the blue “Private Message” button in my signature to send me the following information:

• Your first and last name
• Your phone number
• Your email address
• The “Customer Service PIN” from the bottom of your receipt

As mentioned, be sure to use the blue “Private Message” button in my signature to send me this information, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Looking forward to hearing from you,