01-30-2020 11:06 AM
01-30-2020 01:57 PM
Thanks for joining the Best Buy Community forums. Having your credit card used without your knowledge is always a terrible experience. I'm sorry to hear that this happened to you.
You will want to report this to your credit card provider and the police. This article is about fraudulent orders on our web site, but it should also apply in your situation as well.
I hope that your bank is able to get this charge removed, and that the police are able to catch this thief.
01-30-2020 05:23 PM - last edited on 01-31-2020 08:54 AM by Bill-BBY
Hello there, marx770.
While we understand what you are going through is unpleasant, we would encourage you to follow the steps in the article that my colleague previously mentioned. Make sure you contact your local law enforcement authorities, and file a report. If the police conduct an investigation, we will be happy to cooperate with them.
For any additional information regarding your situation, please continue to communicate with the police and your credit card company regarding this investigation.