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Registered: ‎01-01-2019

I bought a product online and had it shipped to me and it is damaged. best buy will not ship a new 1

I orderd batman the anitamed series on bluray for the holidays. It is a collectors item so i made sure i bought it before you ran out. i called 1-888-best-buy like i was told. they refuse to connect me to a manager and will not help me fix my problem. All i would like is for the dover best buy to send 1 copy to the concord pike best buy so i can exchange my tv series. instead i was told i have to drive 110 miles (55 each way) and over 2 hours if i wanted to exchange it for a new undamaged one. This is unaccaptable, all i want is an exchange and no one will help me. I would like someone contact me and help me. 

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Registered: ‎11-23-2018

Re: I bought a product online and had it shipped to me and it is damaged. best buy will not ship ...

Hello, RyanMiller14, and welcome to our online community!

 

Thank you for reaching out to us on our forum page. I apologize for the delay in response, as we continue to dig into posts from customers during our busy holiday season.

 

Regardless, it's important to us that you ended up receiving an undamaged copy of the Batman series on Blu-ray. Were you able to exchange this item?

 

Best,

Allison|Social Media Specialist | Best Buy® Corporate
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