10-14-2019 04:50 PM
10-15-2019 11:58 AM
Hi there, Litlostxv,
Thanks for taking the time to create a profile here on the Best Buy Forums. Please take some time to explore all of the great content that is available on this public platform.
I’d be happy to look into this a bit closer for you and see what options may be available. To do so, please click on the blue button in my signature below to send me a private message. Include your full name, email, phone number, Customer Service Pin from your receipt, and the reasoning you were given for not being able to return the item in store.