03-19-2021 01:50 PM
03-19-2021 02:12 PM
Good afternoon, johnlordx,
Welcome to our forums, and thank you for sharing your experience with us. Purchasing a new TV for your home should be a fun and exciting experience, so it’s disappointing to hear there seems to be an issue with the TV you’ve recently purchased.
I’d like to take a closer look into this purchase to make sure we’re exploring all options available, however, there are a few pieces of additional information I’ll need from you. If you could use the blue “Private Message” button in my signature to send me:
This should be enough information for me to begin my research. As mentioned, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.
Looking forward to hearing from you,
03-23-2021 10:41 AM
Good morning, johnlordx,
Welcome back to our Support Forums. As mentioned in my last private message to you, the store has confirmed the TV was still factory sealed when it was sold to you. Additionally, the TV that was attempted to be returned had dust and minor scratches on the back of the unit, along with the serial number on the TV not matching what was on the TV’s packaging. Finally, the TV that was attempted to be returned was not even the same model of TV that was linked to your receipt.
We will be standing by the store’s findings, and will be unable to offer you a return or exchange of the TV you brought in for exchange last week. I apologize for any further disappointment this news may bring.