Best Buy Store Purchase

[johnlordx]

I went on store #174 went I got home I try the tv tv wasn't working so I put back in box to return it next day in my lunch I went to the store to return the item, they take the tv in customer service, I go to the tv area just for them to tell me, to go back to customer service once there they tell me that the serial number don't match, I'm like ok because I'm not understanding the circumstance, so they tell me I can't return the item, In the moment I ask so what I'm supposed to do? Another in customer service tell me they can't do nothing, so I say can I speak with someone else because I don't wanna more than 1000 dollars just because someone committed a error/mistake. They they can do nothing (making me feel really really uncomfortable acting like I'm trying to steel) so after that I say give a paper or something saying that the serial number don't match. She says: I can't/I won't , so I ask for someone else and they give me a number that is supposed to be corporate, I call and they cannot do nothing either so are telling me that I'm loosing my money just because this company's is not setup how it supposed to, I can not even do a formal complain against this store just to seat and wait!?? Wait for what?

[SeanM-BBY Retired: Social Media Specialist]

Good afternoon, johnlordx,

Welcome to our forums, and thank you for sharing your experience with us.  Purchasing a new TV for your home should be a fun and exciting experience, so it’s disappointing to hear there seems to be an issue with the TV you’ve recently purchased.

I’d like to take a closer look into this purchase to make sure we’re exploring all options available, however, there are a few pieces of additional information I’ll need from you.  If you could use the blue “Private Message” button in my signature to send me:

• Your first and last name
• Your phone number
• Your email address
• The “Customer Service PIN” from the bottom of your receipt

This should be enough information for me to begin my research.  As mentioned, be sure to use the blue “Private Message” button in my signature, and if you’re accessing our site on a mobile device, you may need to switch to “Full” or “Desktop” view before this button is visible to you.

Looking forward to hearing from you,

[johnlordx]

My problem did not got resolve, somebody in there did something wrong and they are trying to make me pay for it..

[SeanM-BBY Retired: Social Media Specialist]

Good morning, johnlordx,

Welcome back to our Support Forums.  As mentioned in my last private message to you, the store has confirmed the TV was still factory sealed when it was sold to you.  Additionally, the TV that was attempted to be returned had dust and minor scratches on the back of the unit, along with the serial number on the TV not matching what was on the TV’s packaging.  Finally, the TV that was attempted to be returned was not even the same model of TV that was linked to your receipt. 

We will be standing by the store’s findings, and will be unable to offer you a return or exchange of the TV you brought in for exchange last week.  I apologize for any further disappointment this news may bring.

Regards,