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Registered: ‎10-14-2018
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How to get some help as chat and phone has not worked

Issue: Asking for a twenty dollar credit added to my account becuase I had to return a purchase that I used a $20. credit I had. I specifically asked the person when I returened it to the store about the $20. They told me it would appear on my account after 3 to 7 days. NOPE. 


I am hoping someone can tell me if there is anyway to get to someone at Best Buy that will actually help you as chat and calling have been road blocks. On chat they told me I needed to call. So I called, the first person I talked to did not understand my issue at all. They blind transfered me to a different department, but as soon as they hit transfer to call ended, basically I was hung up on. I called back. This time after 10 minutes of talking, and at least the same on hold as they had to "research more." We all know what that really means. Well, they told me sorry we will not refund the money you are asking. I asked to speak to a supervisor and was told I would get a call in 24 to 48 hours. I have received NO call. I am tired of waiting on hold. I am hoping someone can tell me a "back-door" way of getting assistance. I understand it is only $20. but when I am told it would be given back I took their word. 




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Registered: ‎10-10-2012

Re: How to get some help as chat and phone has not worked

Hi there, Mark,


I don’t think anyone would fault you for wanting to get that $20 credit back, $20 is not something I would brush off to be sure.


I’d be happy to see if we can help out with this, though I can’t promise anything.  What you’re talking about sounds possibly like it was a My Best Buy certificate, and there are some of those that are promotional, and once used, cannot be returned.


Please send me a private message with your full name, email address, phone number, and if you have it, the Customer Service Pin from the return, or order number that was returned.  You can send me a private message by logging into the forum and clicking on the blue button across from my signature on this post.


I look forward to hearing back from you!

Bill|Senior Social Media Specialist | Best Buy® Corporate
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