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New Member
Posts: 2
Registered: ‎10-25-2021

How to get accurate information about item availbility

I wanted to purchase a SONY XR55A80.  The local store has one on demo. I saw it yeserday.  Nothing in the store said anything about them being unavailable.  The web site now says "Unavailable nearby" and "delivery unavailable."  Some are near, but beyond 50 miles.  The site says the same for the 65 inch one, but "Delivery in 12 days" for the 75 inch version.  The site says nothing about availability if you are willing to wait.  Does "unavailable nearby" mean at the moment or a month from now? The web page has no add to cart link.   

 

Amazon will ship something to you regardless of where you live.  Does Best Buy not do the same?  Does lack of "add to cart" mean they have none to sell, even from their warehouses?

 

If I go in the store, might I discover one?

 

I do not know whether I should forget about getting one now, my present TV works fine, or wait, thinking it might show up as available tomorrow.

 

Recognizing the general difficulty of getting accurate information about anything anywhere these days, is there any way to get accurate information about whether Best Buy will have any of these for Christmas?

 

 

 

 

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Registered: ‎11-10-2008

Re: How to get accurate information about item availbility

Depending on the market you live in, I would say that the information is pretty accurate as there have been times I went into the store to see if an item was there that was marked as not able to ship and not able to pickup in store.

 

This could mean that the item is sold out in your area. You can try to go to the store but its not a guarantee that it will be there.

 

FYI Best Buy uses multiple ways to ship items to customers. This may involve contacting the store in a locale to ship to a customer at home , etc so the inventory goes quick.

 

 

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
Posts: 18,381
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Registered: ‎09-29-2008

Re: How to get accurate information about item availbility

Welcome to our community, dhsgraduate.

 

I know how it is to be on the hunt for that perfect item. It's thrilling for a while, but if it doesn't turn up where I can get it, frustration can set in pretty fast. While I'm happy to hear you seem to have found the perfect TV, it's less joyful to read that the purchase is being elusive.

 

Our friend hockeycanuckjc offers some good insights. Our website is the best source for information on currently available products, but some items may not be available in all areas. This may be reflected on our website by whether the product can be added to your cart or is "unavailable nearby," for example.

 

As to whether this TV will be available in the future, I can only recommend that you continue to check BestBuy.com for the most up to date information.

 

I realize this isn't as definitive an answer as you might have hoped for, but I hope it helps. Thank you for writing to us with your queries.

John|Social Media Specialist | Best Buy® Corporate
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Posts: 10,228
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Registered: ‎11-10-2008

Re: How to get accurate information about item availbility

While you can go to a store for a large television they suggest that you have professional delivery. Because if damage happens during transport on your part it can't be exchanged.

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***
New Member
Posts: 2
Registered: ‎10-25-2021

Re: How to get accurate information about item availbility

I have done some research on the availability of the Sony A80J models, 55 inch and 65 inch. Frankly the results stunned me.

I used the Best Buy location search box check to availability in some major metropolitan areas. I discovered, in these areas, none of either size was available within 250 miles:

Boston
New York
Miami
Atlanta
Chicago
Seattle
Los Angeles

I discovered both models available in these areas:

San Francisco

I found 55 inch, but no 65 inch sizes in these areas:

Dallas

For Houston, I found one 55 inch at the Flower Mound warehouse, 243 miles away, north of Fort Worth, that was available today.

Thursday afternoon, the New York area showed some available at several stores, including Union Square. Today it shows none.

I stopped my research at this point.

Here it is, Black Friday, and, for its leading, partially affordable, high-end OLED televisions, Sony has none for sale at the leading consumer retailer in the major markets of the country. How does Sony think is going to make any money, when it does have a product on the shelf that people can buy?

I googled Sony TV shortage, and found nothing but a lone YouTube video from last spring predicting a TV shortage.

I would call this situation a first-class shortage crisis, if not disaster, both for Sony and anyone wanting an OLED TV for Christmas.

Myself, I panicked. Post haste, I ordered and paid for an LG C1. They are supposed to install it on December 20th.

The news media has discussed the supply crisis in generalities without mentioning many specific products, such as the PS 5. I always thought televisions moved by air, but maybe, because of weight, they go by container on ship, and Sony's Christmas OLED sets are with all the other container ships offshore Los Angeles and Long Beach, and elsewhere.

After reading the reviews and looking at the sets, getting an LG C1 instead of an A80J doesn't exactly give me a whole lot to complain about. Birds in the hand are worth more than those in the bush. Anyone who wants an OLED television for Christmas should consider doing what I did.
Posts: 10,228
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Registered: ‎11-10-2008

Re: How to get accurate information about item availbility

I know its frustrating and yes there is a shortage of a lot of stuff until they get the merchanise off the docks in the CA ports and other things. Just watched the news the other day and was amazed. Being that I reside in the SF Bay Area, I sometimes see these cargo ships from afar and so forth.

 

Of the stores that are lucky to get certain merchandise in, they go quick. There are websites online that monitor the in stock notifications on the Best Buy website and that can lead to someone getting an item quick, etc. And then its sold out again.

 

Hope you enjoy your TV, if you have any questions about it or need advice, let us know on the forums.

 

Happy Holidays!

***Please keep in mind that I am not employed by Best Buy and are just a regular forums Super User and an everyday shopper like you. If you find my posting helpful, please add kudos to it. Remember to mark answered questions as solved if something helped you to speed up the answer queue for other customers***