Best Buy Store Purchase

[hjbreese]

I'm handicapped and can't drive.  The phone at our local Best Buy stores are never answered ever since this COVID problem started.  I called the 1-800 number for Best Buy, and they can't help with this inquiry.

I need to find out if a particular TV is on display.  I will not purchase a TV without being able to go in a store and see it.  How can I contact someone to find out if a particular TV is on display?

[John-BBY Social Media Specialist]

Welcome to our community, hjbreese.

I'm at a loss to explain why you are not getting an answer when you call your local store, but I regret that this has been your experience.

You should be able to get in touch with the store leadership team by email. To do so, please visit our Store Locator and enter the city and state or zip code for your preferred store. On the store's profile page, click on E-mail Us.

If you have further questions or concerns, or need additional assistance, please do not hesitate to let us know.

Thank you for writing to us.

[hjbreese]

Thanks for your response,

I sent an email a few minutes ago.  Hopefully the response time will not be long.  Thank you for your suggestion.

[Allison-BBY Social Media Specialist]

hjbreese,

We're happy to hear you contacted the store regarding the TV you have your eye on! Please reach back out to us here if you don't see an email or phone call in return soon.

Regards,

[hjbreese]

While it would be nice if there were a rapid response to my inquiry, it has now been several days and there is still no response.  So, since you requested that if I did not receive an answer to my inquiry soon, to please reach back out to you here in this forum .. I just thought I would let you know that my inquiry remains unanswered.

[AndrewB-BBY Social Media Specialist]

Good afternoon, hjbreese,

Thank you for taking the time to follow up with us. I would be glad to reach out to this store on your behalf to see if I can help answer your question.

I will need some additional information to do so. Can you please send me a private message that includes your:

Full name

Email address

Phone number

TV model

Store location

You can send me a private message by clicking the blue button at the bottom of this post. I'll keep an eye out for your message.