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Posts: 3
Registered: ‎10-07-2017
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How to file a formal complaint?

[ Edited ]

Today I went to the Best Buy at The Woodlands, TX and customer service including Manager Garrett {removed per forum guidelines} refused to assist me with getting me a a coupon for a recycled printer. I showed them proof that it was a valid offer online since I planned on purchasing an Epson EcoTank printer and they informed they would not honor my request even though I had proof of it online from the Best Buy website. I Informed Mr. {removed per forum guidelines} I would like to file a formal complaint and he informed to call customer service. When I was able to get in contact with a Best Buy representative over the phone, the representative informed me the complaint needs to be completed with a manager at a Best Buy Store. He explained to me the manager gave me the wrong information and that I would have to go back to the store to file the complaint. I got turned away by Mr. {removed per forum guidelines} so I did not feel like going back and would like and alternative route to take care of this matter.

Posts: 2,658
Topics: 30
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Registered: ‎08-21-2017

Re: How to file a formal complaint?

Hello Marco8302-

 

Thank you for registering to our Forums to let us know about your experience at our Best Buy The Woodlands location. I am sorry to hear that you had problems getting a coupon for a recycled printer. I apologize you didn't get the great service we work hard to provide every day.

 

I can reach out to the management team at our The Woodlands location for you to pass on your feedback and experience at that store location. I will also log this here at our Corporate Offices for internal review. If you would like to be contacted by the store manager, please send me a private message with your contact information and I pass that on as well. You can send a private message by clicking the button at the bottom of my post across from my name.

 

I look forward to hearing back from you so I can help you with this issue. Please let me know if you have any further questions. 

AndrewB|Social Media Specialist | Best Buy® Corporate
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New Member
Posts: 3
Registered: ‎10-07-2017

Re: How to file a formal complaint?

Hello Andrew,

Glad you were able to assist me with this matter. I was contacted by the Best Buy at the Woodlands and they honored my recycled printer and issued a coupon.


Marco
Posts: 2,658
Topics: 30
Kudos: 223
Solutions: 145
Registered: ‎08-21-2017

Re: How to file a formal complaint?

Hi there Marco-

 

I am happy to hear that you were able to get this issue resolved and your coupon issued. If you ever need assistance in the future, please let us know. Our Forum operators are always happy to help.

AndrewB|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
New Member
Posts: 3
Registered: ‎10-07-2017

Re: How to file a formal complaint?

Thanks again.