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New Member
Posts: 1
Registered: ‎11-16-2022

How many returns it's to much?

So I bought airpods for $99 didnt like them and then bought bose earbuds sports for $199. I returned them because i thought they where noise cancelling. Bought the quiet comforts from Bose for $299 and hate them because they are too big. Im afraid to go back to best buy and try to return something for the 3rd time. Can I still do it? I dont want to get in any trouble. I have my printed reciept and electronic one.

Social Media Specialist
Posts: 54
Registered: ‎10-19-2020

Re: How many returns it's to much?

Hey there, patagbura, 


Thanks for joining our community forums. I regret to hear that you had an issue with one of your orders, and I can understand how frustrating that may be. Were you able to get any help with this issue? If not, I would love to assist further. Can you please send me a private message with your full name, telephone number, email address, and order number? I look forward to speaking with you soon.



Jacob W|Social Media Specialist | Best Buy® Corporate
Give Kudos if you like this post or Accept as Solution if it answers your query!
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Registered: ‎11-10-2008

Re: How many returns it's to much?

Best Buy used to use a return system called Retail Equation which would track customer return patterns. If you returned too many items at once, you could have received a warning from their system where it you continued your return pattern you could be banned from making returns for a pre-determined amount of time based on your return behavior.


In 2018 of April, Best Buy discontinued the use of TRE due to a legal matter which was settled. 


One thing to keep in mind that per the Return and Exchange Policy here:


Best Buy could be running variations of the Return and Exchange policy to see how they work out. You can always visit the site above and compare the return policy to the one you see in store. 


Finally, if you're a regular at a particular store and they see you continuously returning items they to have the right to deny you a return if it becomes chronic. Have seen it happen at other stores. 


To prevent excessive returns I always turn to YouTube and trusted online technology review sites to see what's best for me before buying something. It gives me a good idea of what I like or if I know what I'm buying I usually skip the reviews because I know I'm getting something good based on the knowledge I have about technology. 

Best Buy Forums Super User since 2008. Please note I am not employed by Best Buy and I answer questions on my own time. If you find something helpful please add kudos to it. Should something solve your issue please remember to mark inquiries as solved.