Best Buy Store Purchase

[AnnieMD]

On Saturday, March 19th, I gave access to my laptop to a Geek Squad customer service tech who I watched fill out his/her own review (with all 5 stars, of course) and was unable to fix the problem I called about.   There are more details involved, but in short, I called back and explained my concerns.  That new tech discussed my concerns with a supervisor and she said she was filing for an 'investigation'.  She gave me a Case number and said I would be hearing from a manager in the next 24-48 hours.  It has been 10 days.  How do I follow up on this investigation - I have the case number.

[April-BBY Social Media Specialist]

Hello, AnnieMD.

Welcome to the Community Forums! We are happy to have you here! Although, I wish it were under better circumstances. As a person who relies on computers to work properly, I understand why this is a cause for concern. I would be happy to take a closer look.

To get started, please send me a private message, by using the blue button next to my signature, and provide me with your full name, phone number, and email address.

Sincerely,