03-29-2022 02:56 PM
On Saturday, March 19th, I gave access to my laptop to a Geek Squad customer service tech who I watched fill out his/her own review (with all 5 stars, of course) and was unable to fix the problem I called about. There are more details involved, but in short, I called back and explained my concerns. That new tech discussed my concerns with a supervisor and she said she was filing for an 'investigation'. She gave me a Case number and said I would be hearing from a manager in the next 24-48 hours. It has been 10 days. How do I follow up on this investigation - I have the case number.
03-29-2022 03:09 PM - edited 03-29-2022 03:16 PM
Welcome to the Community Forums! We are happy to have you here! Although, I wish it were under better circumstances. As a person who relies on computers to work properly, I understand why this is a cause for concern. I would be happy to take a closer look.
To get started, please send me a private message, by using the blue button next to my signature, and provide me with your full name, phone number, and email address.