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Posts: 1
Registered: ‎02-01-2019

How do I actually contact someone about the return policy?

The 15 day return policy for items bought in store is an absolute joke in a world where other retailers offer 30 or even 90 day policies.

 

Is there an email address or other way of directly reaching a customer service representative about this?

Posts: 8,788
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Registered: ‎09-29-2008

Re: How do I actually contact someone about the return policy?

Hello jrak83,

 

Welcome to our community. While I'm unhappy to hear you've encountered an issue with regard to our Return & Exchange Promise, I certainly do appreciate your feedback.

 

Best Buy's Return & Exchange Promise allows for the return or exchange of most products within 15 days of purchase (30 days for My Best Buy Elite members and 45 days for Elite Plus members). Outside those time frames Best Buy cannot offer a return or exchange.

 

With that being said, you're welcome to reply to this message with the details of your experience and I'll do my best to help.

 

I look forward to hearing from you.

John|Social Media Specialist | Best Buy® Corporate
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Posts: 439
Registered: ‎02-07-2011

Re: How do I actually contact someone about the return policy?

A 15 day return policy on ELECTRONICS is pretty much standard in the industry for everyplace except costco....