01-29-2023 08:56 PM
Solved! Go to Solution.
01-30-2023 08:37 AM
Welcome to the Best Buy forums. We appreciate you bringing this to our attention and apologize for the experience with exchanging your product, I would love to assist and see what's possible. Can you please send over a private message with your full name, phone number, email address and Geek Squad protection plan number? You can click on "Private Message" next to my signature.
Alex|Social Media Specialist | Best Buy® Corporate