12-08-2019 06:41 PM
12-17-2019 04:24 PM
Welcome to the Best Buy Community forums. I appreciate your patience in awaiting a reply after that bad experience you had at your local Best Buy. That isn't the kind of service we want to provide. I'm sorry about the delay on that television, and the issues you had getting it swapped over tot hat other store.
I'd like to look into this for you so I can document this and see what we can do about that free item. Please send me a private message by using the link in my signature.
I'll need your name, email address, phone number, and order numbers to get started.