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Posts: 1
Registered: ‎12-08-2019

Horrible service waste of time and lots of gas

Ordered 2 tvs, both shipped to 2 different locations. <br>Was guaranteed delivery for 1 tv on the 2nd, the other yesterday.<br>Went on the 2nd to get the tv, it wasnt available yet even though it stated ready for pick up that sunday and they told me to look out for an email to confirm pickup moving forward.<br>A couple days ago I received a delay until Jan 4th at willow grove. Starting to get irritated..<br>Yesterday I go pick up my 1 tv from the Philadelphia store and ask if they can help me resolve the other store issue. The mgt said call customer service and walked away<br>I call customer service today And they told me to go to the Best Buy on the boulevard because they have the TV in stock there and just give them my order number and I could pick it up there but when my fiance got there today they gave us all This crap about they can't do it, of course until we spoke to a manager.. the manager, the same one who didnt want to help us the day before, then had a new employee process the exchange but the new employee canceled the whole order completely and then they said they couldn't fix it so we got a partial refund back on our card and they told us to go online and re buy it again which we were pretty upset to much to do it. I spoke to the mgt on duty and explained to him how horrible this whole experience was and we wasted a whole week to pick up a tv that was promised from another store. He then hung up on me 🤬🤬<br>My girl called me back and I asked her what happened, she said he handed me back the phone. At this point I'm I told my fiance just leave the store and tomorrow I am going to call store manager to try to resolve this.<br>We could of resolved this yesterday, but the same mgt on duty is the same one we dealt with both days. Horrible service<br>Plus to add insult to injury we just got charged for our free item. <br>
Posts: 7,177
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Registered: ‎12-23-2016

Re: Horrible service waste of time and lots of gas

Hello, Ajvicent,


Welcome to the Best Buy Community forums. I appreciate your patience in awaiting a reply after that bad experience you had at your local Best Buy. That isn't the kind of service we want to provide. I'm sorry about the delay on that television, and the issues you had getting it swapped over tot hat other store.


I'd like to look into this for you so I can document this and see what we can do about that free item. Please send me a private message by using the link in my signature. 


I'll need your name, email address, phone number, and order numbers to get started.



Kyle R|Senior Social Media Specialist | Best Buy® Corporate
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