Best Buy Store Purchase

[Tybal97]

I've honestly had amazing experiences with Best Buy and support previosouly, which is why I have always come back again and again. Recently I was able to purchase $300 worth of Best Buy gift cards (thru my employer which uses cash star and it's Best Buy's official e-gift card supplier) and tried to use them to buy an open box MacBook as it had gone on sale right after I purchased mine for full price a few weeks prior. I was able to process the order for a local pickup and a minute later it was cancelled. Naturally, I did not worry because I have cancelled things before and gotten my refunds without any problem and even saw that on the Best Buy website it says gift cards will be refunded within 30 minutes. That never happened. It's been since Monday now at 9 am that this all happened and I've called and chatted with someone 3 times this week and kept getting told that I need to check "the next day". I even ended up buying the laptop without getting to use any of my gift cards and it's kis I'm tired of the run around, you can check my account - I'm a very loyal customer and I feel like I've been just mistreated completely. I've wasted my time and my lunch breaks calling. I even got in contact with cash star and they advised that Best Buy is responsible for any refunds that go back to the cards and that they didn't see any attempts to refund anything to it.  My Best Buy Visa card does not even show a charge ever was pending but all of the gift cards now say $0 balance. This was $300 that I worked my butt off at work to earn in gift card , and you guys took that joy from me. 

i need a refund for my $300 you guys literally took from me. 

[hockeycanuckjc Community Veteran]

It is probably a glitch in the system. The moderators have their way of working their magic I'm sure and you may even have it resolved by tomorrow

[Tybal97]

That would be awesome, I have seen other people having the same issue resolved here so that why I even created an account. I’m hoping someone from forums may be awesome enough to figure it out!

[Tybal97]

Again spoke to someone on the phone today, still no resolution. They keep telling me my cards had no balance but I have proof from Best Buy’s website that my order charged all the cards , and I have proof from cashstar. I don’t understand how a billion dollar corporation has the patience to try and steal $300 off someone who’s spent thousands and thousands through the years.

[VanessaT-BBY Social Media Specialist]

Hey there, Tybal97.

Thanks for reaching out to us here on the Forums, although I wish it were on better terms. I would love to go ahead and assist with this and see what may be possible here. In order to do so, can you please send us a message with your full name, email address, phone number and order number?

I look forward to your response.

[Tybal97]

Response sent. I’m hoping you response asap. Thanks.

[VanessaT-BBY Social Media Specialist]

Just responded!

[VanessaT-BBY Social Media Specialist]

My apologies, Tyrone. I left work early for unforeseen circumstances and was not able to reach out to my support team in time. I am escalating this right now so that we can get this fixed for you. You still have not received the refund, correct?

[Tybal97]

No refund yet Vanessa, thank you for your assistance. It’s been over a week now awaiting the refunds. Contacted cashstar again, was told that Best Buy has all the records for any purchases on the cards and to contact y’all again. So it really looks like this is on y’all, I have all the proof including the fact that the order I used the cards in CLEARLY took the $50 from each one and applied it to the balance. Again thank you so much and hope to hear back soon!