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New Member
Posts: 2
Registered: ‎09-19-2019

Horrible customer service

Horrible customer experience. Went to purchase a Amazon fire hd 8. Through best buy app, price was 49.99. Regular price was 79.99. This way member pricing. Nathan refused to match the price. Said that his phone app, computer and online all said 79.99. Said it was three to one and I lost. Continued to say I was showing him an outdated offer. That I googled it and that's why. Called someone else back, she saw it was a member price. After talking 20 mins of my time, I finally just said can you price match Amazon and let me be on my way. Nathan pulls it up after I showed them on Amazon it was on sale for 49.99. He said no it's not. It's 79.99.
Even after his fellow associate told him it was a member pricing, he continued to tell me I was wrong. I finally got fed up with the store and walked out.
What's the point in being an elite plus member when you can't take advantage of the perks? I immediately preferred online for in store pickup, at a different store, and guess what, it was only 49.99. If I didn't need this tomorrow for a birthday present, I wouldn't have purchased through best buy. That's the last of my money best buy will be getting from me. There are other companies that will take my money and test their customers with respect and honor their prices.
Regular Contributor
Posts: 987
Registered: ‎02-07-2011

Re: Horrible customer service

Not sure about this situation, however some offers are online only, I had to do the same thing for a sound bar that was on sale. Order online for in store pick up.
New Member
Posts: 2
Registered: ‎09-19-2019

Re: Horrible customer service

Yeah in this case that want the issue as the second associate thought at first the same thing then once she actually looked at my phone saw it wasn't. I have had the same thing as you happen.
Posts: 270
Topics: 9
Kudos: 44
Solutions: 18
Registered: ‎02-08-2019

Re: Horrible customer service

Hey, Tjc77,


Thanks for reaching out with this feedback. Yeah, that definitely doesn't sound quite right, and I understand your frusration. Could you send me a private message with your full name, email, and phone number and let me know which Best Buy this took place in? I'd like to look into this further and document this feedback appropriately. 




Meg|Social Media Specialist | Best Buy® Corporate
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